Santa Maria wishes that its clients obtain maximum quality and performance through our products. To this end, the company offers an after-sales service, in which proactive technical visits are made to the clients to provide the necessary support.

This support is also available during the pre-sale, which can guide the choice of the paper best suited for each application.

In addition, it provides remote or local support to clients about any divergence regarding the quality of Santa Maria´s paper products, detected either upon receiving or during the use of the material. This treatment is performed in the shortest possible time and can be streamlined through the batch traceability info (labels contained on the product), photos, videos, and/or product samples.

In order to satisfy the specific legislation on paper that comes into contact with food, technical specifications on Santa Maria’s entire product portfolio, quality reports and physical-chemical reports can all be obtained through technical support. These and anything else the clients need will be available to them in order to assist in complying with any legislation required.

Santa Maria has a technical assistance team that works to provide the best service for any of its clients´ needs. One of our differentials offered is an in-company technical training program that aim to present information for the ideal use of our products.

These training programs are provided free of charge to Santa Maria clients. Ask for technical training and improve your team’s knowledge to get better performance out of your production process.

Our Quality Control monitors and conducts inquiries at all stages of paper production, from when receiving the raw materials to be used, to the finished products, we ensure that scheduled activities will occur as planned.

Activities regarding Quality Control can also discover opportunities for improvement in the project and thus indicate changes to perfect the overall quality.

Paper possesses characteristics that require attention and care. It is a material made from cellulose, which has hygroscopic properties, that is, it suffers direct influences from the environment in which it is exposed.

During the printing process or any application where the paper is used as the substrate, it goes through steps that demands much of the paper.